Returns Policy
You may return most new, unopened, unmodified items within 30 days of delivery for a full refund ( less shipping and tax). For return requests between 31-90 days from package delivery date, The customer may choose store credit equal to the the full purchase price of the item ( less shipping and tax) or a refund less a 15% restocking fee. Items may not be returned past 90 days. Customers will be responsible for return shipping costs if they elect to return an Item.
PLEASE READ: Except for cases of manufacture defect, All returns must be in resalable condition. This means the product AND packaging (I.E. tags, clamshell packs, skin packaging) must be intact. All returns will be inspected for defects. At our sole discretion, we will return to the purchaser any product which is not deemed resalable.
We cannot accept handlebars that have been mounted (even for a brief second) in risers or had controls placed on them. We cannot accept returns on any electrical components, lights, or batteries, frames or hard tails. Please do your research prior to purchasing these items to ensure fitment is correct.
You should expect to receive your refund within 2 week after it is received at the Throttle Addiction warehouse. In many cases, however, you will receive a refund more quickly.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the "My Account" menu and click the Return Item(s) button. Once we have accepted your return request you will receive a status change email. Once the return is accepted your order number must be clearly written on the outside of the box to be shipped back to the Throttle Addiction warehouse at 2318 Ridge Rd. Eau Claire, WI 54701. Returns sent to the warehouse without an accepted return request will be rejected and returned to sender by the parcel carrier.
In the event that you receive an item that was damaged or incorrect, please notify Throttle Addiction immediately upon discovery. Customers notifying Throttle Addiction within 5 calendar days of delivery will receive a replacement item at no additional cost. Customers will be required to ship the defective item back to Throttle Addiction. Throttle Addiction will pay the return shipping.
Free USA Shipping (3-5 Day ) Qualifying orders only
Orders over $99.99 (prior to tax or shipping charges) delivering to a lower 48 state of USA will qualify for free ground shipping. Throttle Addiction reserves the right to choose the parcel carrier. Free USA shipping will use a ground method and all packages will generally arrive within 5 business days. Orders placed before 3:00 pm CST with will be processed for shipment the same day. We make every effort to process orders in the same day they are received, however all orders will be processed within 24 business hours.
Alaska and Hawaii do not qualify for Free USA Shipping.
Expedited Shipping (2-3 Day)
Expedited Shipping is considered 2-3 day transit time. Transit time begins once the order has been picked up by the parcel carrier. Throttle Addiction reserves the right to use the parcel carrier of their choice. Orders placed before 12:00 pm (noon) CST with expedited shipments will be processed for shipment the same day. We make every effort to process orders in the same day they are received, however all orders will be processed within 24 business hours.
Ground Shipping (3-5 Day)
Ground Shipping is considered 3-5 day transit time. Transit time begins once the order has been picked up by the parcel carrier. Throttle Addiction reserves the right to use the parcel carrier of their choice. Orders placed before 3:00 pm CST with ground shipments will be processed for shipment the same day. We make every effort to process orders in the same day they are received, however all orders will be processed within 24 business hours.
International Shipping
At this time, we ship internationally to Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Poland, Portugal, Spain, Sweden, Switzerland, and the United Kingdom.
International customers will be responsible for any taxes (GST, HST, PST), customs fees or duties associated with their purchase. We utilize First class and priority mail USPS as International shipping service, Delivery time can vary depending on location, but is generally between 6-10 business days. Please note this delivery time is not guaranteed and some packages can take longer. All packages are tracked through delivery. If you require faster shipping services, feel free to contact us for special arrangements.
Throttle Addiction cannot and will not mark down the customs values on international packages. This is an illegal practice that can result in large fines and penalties to the sender. Please be sure to research all fees and taxes specific to your country prior to purchasing.