You may return most new, unopened, unmodified items within 30 days of delivery for a full refund. For return requests between 31-90 days from package delivery date, The customer may choose store credit equal to the the full purchase price of the item ( less shipping and tax) or a refund less a 15% restocking fee. Items may not be returned past 90 days. Customers will be responsible for return shipping costs if they elect to return an Item.
You should expect to receive your refund within 2 week after it is received at the Throttle Addiction warehouse. In many cases, however, you will receive a refund more quickly.
If you need to return an item, you must obtain a RMA number (return merchandise authorization). simply login to your account, view the order using the "Complete Orders" link under the "My Account" menu and click the Return Item(s) button. We will contact you via email with an RMA number. This number must be clearly written on the outside of the box to be shipped back to the Throttle Addiction warehouse. Returns sent to the warehouse without an RMA number on the outside of the box will be rejected and returned to sender by the parcel carrier.
In the event that you receive an item that was damaged or incorrect, please notify Throttle Addiction immediately upon discovery. Customers notifying Throttle Addiction within 5 calendar days of delivery will receive a replacement item at no additional cost. Customers will be required to ship the defective item back to Throttle Addiction. Throttle Addiction will pay the return shipping.
At this time, we ship internationally to the Australia, Austria, Belgium, Canada, Finland, France, Germany, Ireland, Italy, Japan, Luxembourg, Netherlands, New Zealand, Norway, Spain, Sweden, Switzerland, and the United Kingdom.
International customers will be responsible for any taxes (GST, HST, PST), customs fees or duties associated with their purchase. We utilize First class and priority mail USPS as International shipping service, Delivery time can vary depending on location, but is generally between 1-4 weeks. All packages are tracked through delivery. If you require faster shipping services, feel free to contact us for special arrangements.
Throttle Addiction cannot and will not mark down the customs values on international packages. This is an illegal practice that can result in large fines and penalties to the sender. Please be sure to research all fees and taxes specific to your country prior to purchasing.
Free USA Shipping
Orders over $99.99 (prior to tax or shipping charges) delivering to a lower 48 state of USA will qualify for free ground shipping. Throttle Addiction reserves the right to choose carrier but all packages will generally arrive within 5 business days.
Alaska and Hawaii do not qualify for Free USA Shipping.